FAQ’s

Can I cancel my order?

Yes simply contact the customer service centre at furnitureproducts4u.com on 01492 818066 to check if your order has already been processed. If it hasn’t then you can simply cancel or change the order with no charge to you. If it has been processed, you can then either return it or exchange the product under our terms and conditions please see Returns and Exchanges for more information.

Where are the goods I have ordered?

Contact our customer service department by email at office@furnitureproducts4u.com or by telephone on 01492 818066 and they will be happy to update you with the progress of your order. Please be aware though that products we hold in stock will normally delivered to you in 5 to 10 working days. If the product you order is not held in stock or is an item being produced especially for you then obviously it will be subject to a longer delivery. As a guideline only we would expect those ‘special orders’ to be with you in 8 to 10 weeks. We will inform you by email of an approximate delivery date as you place your order and will endeavour to keep you informed of its progress at all times.

Do you have a catalogue or a store for me to see the goods?

No. we keep our costs down by offering an ‘online service’ only, this enables us to make savings which we can pass on to you the customer. If you cannot find on our site the particular product you are looking for please feel free to contact the customer service department on 01492 818066 and our helpful staff will use their years of experience to try to find exactly what you want at the right price.

I’m not used to shopping on the internet must I order through your web site? Can I trust it?

Shopping through our web site is safe and secure and all payments are processed through Paypal so you are protected. If however you would prefer to talk through your order then again telephone out customer service department on 01492 818066 where our friendly staff will be happy to help you.

What can I use to make payment?

We accept all major debit and credit cards such a s Visa, Visa Debit, MasterCard, Solo and Maestro as well as Visa Electron for payment and all are processed safely through PayPal. We do not accept any ‘charge cards’. Our goods are priced in Pounds Sterling and include VAT at the current rate. You can choose, if you require, to pay in Euros just click on the euro symbol shown at the top of each page on the site.

How does VAT Exemption work?

All of the products we sell are priced including VAT at the current rate, however certain items in our ranges such as riser Recliner chairs and electrically adjustable beds can under certain circumstances be sold on a “VAT EXEMPT” basis. You will need to complete the ‘electronic VAT exemption form shown on our home page to qualify. Providing you are certain you can qualify under the scope of the exemption then fill in the form or have some one fill it in on your behalf and we will when we process your order reduce the price by the amount of the VAT at the time of your order.

What are your delivery charges?

Any order over £100-00 will be delivered free of charge in the UK. Orders of less than £100-00 will incur a charge of £7-50. Our standard delivery is to your front door or to the front door of your building if you live in an apartment or flat. We offer a ‘white glove’ delivery service for a nominal fee of £99-00 which delivers the item to the room of your choice, our expert team will then unpack the items for you inspect them with you and show you how they work if they have working components. They will also remove any packaging. Deliveries into the EU can be made with a minimum charge of £50-00 for a standard delivery of any items up to 10 kg items heavier than that will be charged extra. If you would like to know an exact price before placing your order then contact the customer service department on 01492 818066.

Can I have my order delivered to a different address from my billing address?

Yes, just follow the online instructions as you place your order entering both addresses when prompted.

How can I find out more about a certain product?

Just fill in the online form with all your questions and then let us find those answers, we will come back as quickly as we can.

I have just received a product I haven’t order what do I do now?

Sorry about that even the best operations can make the odd mistake occasionally. Please contact the customer service department by email office@furnitureproducts4u.com or by telephone on 01492 818066 and they will arrange to rectify the situation as quickly as possible.

How do I go about returning a product?

If the product you have ordered doesn’t work or is otherwise faulty you can return it and you will be refunded in full including any delivery charges you may have paid.

If you are returning a product because you have changed your mind, please make sure you return it in its original condition and packaging together with any accessories and instructions and we will supply you with a returns form. You will be responsible for all the charges involved in returning the product but we will refund your original purchase price less a 20% restocking charge as long as the goods are returned in perfect condition within 14 days of receipt.

Do I need to register to place an order?

No. However if you do decide to register with us your delivery information will be saved for future purchases and you will be able to receive from us promotional offers and our informative newsletters.

Can I have my details removed from your registration in the future?

Yes simply use the contact form and we will take you off the register list, obviously when you do this you will no longer receive any newsletters or promotional offers.

Can I change information stored on my account?

Yes log on to the site click on edit and change your information.

What happens if I forget my password?

Not a problem go to My Account on our home page, then click on Forgotten Password and enter your email address when prompted. Then check your email account for information about how to log in again.